How do I return an item?
ReturnsWe want to make sure you are pleased with the items you order.
We will communicate with you to make sure your order is exactly what you expect. If you are not completely satisfied, you can return your products within 30 days of receipt.
A little disclaimer though... we are not responsible for misspelling, incorrect letters or your font choice on the order we received from you.
If you are not satisfied in any way, give us a call at 1-866-758-0655 so that we can see what it will take to make you happy.
If something needs to be returned, let us know within 30 days of receipt and we will let you know how to return the item to us. We will refund the cost of your items. Refunds will be made using the same form of payment on your original order. Unfortunately, we can''t refund the original shipping costs, if any.
If we engraved the product wrong, we will replace it and you will not have to return it to us.
If your package was damaged in shipment by the carrier, save the box, packaging material and merchandise. Notify us immediately at 1-866-758-0655. We will replace the item and may have the carrier pickup the damaged items and packaging from you.
Delivery confirmation and insurance is highly recommended when returning merchandise. If possible, email us with any tracking numbers for the packages being returned.